What can users do with the PacWallex Wallet?
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Add or withdraw funds through local banks or agents
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Send and receive money instantly within Samoa or from overseas
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Pay bills and utilities (EPC, SWA, mobile top-ups, school fees)
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Make QR or contactless payments to local merchants
Is PacWallex a bank?
No. PacWallex is not a bank and does not offer deposit or lending services. All wallet funds are safeguarded in trust accounts held with CBS-supervised banks and are fully backed 1:1 by cash.
How does PacWallex keep user funds safe?
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All balances are fully protected by segregated trust accounts.
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Transactions use end-to-end TLS 1.3 encryption and AES-256 data protection.
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CBS has audit access to the system for real-time oversight.
How is compliance ensured?
PacWallex follows CBS and FATF AML/CFT standards:
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e-KYC verification via biometric facial recognition (ZOLOZ)
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Real-time transaction monitoring and sanction screening
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Suspicious Transaction Reports filed to CBS FIU within 24 hours
Are there fees for using PacWallex?
Domestic transactions carry minimal fees (about 1%), and international remittances are charged around 1 – 1.5%, compared to traditional rates of 6 – 8%.
Do I need a bank account to use PacWallex?
No. Users can register with a valid ID through electronic KYC and operate a wallet independently of bank accounts.
Where can I top up or withdraw cash?
Through authorized agents and partner banks. Agent locations will be listed in the app and updated regularly.
What is the Sandbox?
It’s a controlled environment where innovative financial solutions like PacWallex can be tested under Central Bank supervision before nationwide adoption.
What does sandbox testing include?
The 12-month test covers wallet operations, merchant payments, cross-border remittances, AML/CFT compliance, and consumer-protection performance.
Which countries support the PacWallex sandbox?
New Zealand and Australia oversee remittance channels; Samoa, Vanuatu and the Solomon Islands support interoperability and regional data exchange.
Who are PacWallex’s key partners?
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Worldpay, Visa, and Mastercard – global payment acquiring partners via Supay Technology (NZ).
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Auckland International Innovation Centre (AIIC) – provides compliance training and technical backup.
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Freedom Pacific Group – regional fintech operator licensed in multiple jurisdictions.
What technology powers PacWallex?
The system uses a secure internal-ledger architecture built on Ripple technology, supported by Amazon and Aliyun Cloud with ISO 27001/27701 compliance.